Staff Nurses’ Competency and Patients’ Satisfaction
in an Accredited Maternity Hospital: Basis for Enhancement Program

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Maurice Lee B. Santos,  DNM, RN


This paper centers on the staff nurses’ level of competency and patients’ level of satisfaction. Descriptive comparative design was utilized covering 32 staff nurses and 37 maternity patients from an accredited government maternity hospital. Purposive sampling was used to select the respondents. The questionnaires that were employed came from the Department of Health’s Philippine Nurse Certification Program Self Assessment Tool for Level 3 Certification in Maternal and Child Nursing. The profile of staff nurses includes gender, length of experience, and educational attainment. On the other hand, gravidity, parity, and age are the patients’ profile. Informed consent was given to all respondents. Statistical tools that were used includes: frequency and percentage, mean, standard deviation, independent sample t-Test, one way analysis of variance, and Pearson’s correlation. The result concluded that there was no significant difference in the staff nurses’ level of competency and patients’ level of satisfaction when their profiles were considered. Moreover, it can be elucidated that there was no significant relationship between the level of competency and level of satisfaction. It can be interpreted that staff nurses are highly competent and patients are highly satisfied in terms of Client Care, Management and Leadership, and Research. However, there were statements with moderately competent results namely assess degree of laceration and actively participates in the collection of data research process to improve Maternal and Child Nursing practice in work setting with a mean of 2.50 and 2.28 respectively. The researcher suggests enhancement program in the form of the following trainings: internal external suturing in coordination with Association of Nursing Service Administrators of the Philippines and Research Process in coordination with Philippine Nursing Research Society.

Keywords: Competency, Level of Satisfaction, Staff Nurse


About the Author

Maurice Lee B. Santos, DNM, RN received his Bachelor of Science in Nursing at Manila Doctors College and obtained his Master of Arts in Nursing, major in Nursing Service/Education and Doctor in Nursing Management at Trinity University of Asia. He is a Pediatric Nurse at National Children’s Hospital, Philippines. He is also a Phlebotomist. His research interests include: tuberculosis, patient satisfaction, and nursing competency.